Industry: Shipping and Logistics
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Matson: About Us
At Matson, we pride ourselves on being a leader in the shipping and logistics industry. With a legacy of integrity and reliability, we transport cargo to and from Alaska and Hawaii, delivering unparalleled services to our clients. With our commitment to excellence, we are expanding our team in Anchorage, Alaska, and looking for a dedicated Client Service Manager to join our family and help us maintain our reputation for outstanding client care.
Position Overview
The Client Service Manager job at Matson is a vital role that focuses on ensuring our clients receive the highest level of support and service. As the Client Service Manager, you will be the primary point of contact for our clients, responsible for managing relationships, addressing inquiries, resolving issues, and ensuring client satisfaction. Your goal will be to enhance and develop our customer service strategy while leading a team of dedicated professionals who share the same vision of client success.
Key Responsibilities
- Lead and develop a high-performing client service team.
- Serve as the point of contact for major clients, ensuring their needs are met promptly and satisfactorily.
- Conduct regular meetings with clients to assess their service levels and gather feedback for continuous improvement.
- Collaborate with cross-functional teams including Sales, Operations, and Logistics to enhance service delivery to clients.
- Monitor client interactions and ensure the team follows up on inquiries and issues in a timely manner.
- Analyze service metrics and trends to identify areas for improvement and implement strategic changes as necessary.
- Ensure all client communications are professional and reflect Matson’s values and commitment to excellence.
- Develop training programs for team members to enhance their skills in client service and industry knowledge.
- Build strong relationships with key clients to foster loyalty and satisfaction.
Qualifications
We are looking for a candidate who is not only skilled but also passionate about client service. The ideal candidate should possess the following qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field.
- A minimum of 5 years of experience in client service management or a similar role, preferably within the logistics or shipping industry.
- Strong interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
- Excellent verbal and written communication skills.
- Proficient in CRM software and Microsoft Office Suite.
- Problem-solving skills and the ability to think on your feet.
- Demonstrated leadership experience with the ability to inspire and motivate a team.
- A commitment to providing exceptional service and enhancing the client experience.
Preferred Skills
- Experience in project management or leading cross-functional initiatives.
- Knowledge of international shipping regulations and logistics operations.
- Ability to analyze data and develop actionable insights.
- Experience with customer feedback and service improvement initiatives.
Why Join Us?
At Matson, we believe in investing in our people. We offer a collaborative and inclusive work environment where employees can thrive. As a leader in the shipping and logistics industry, we provide:
- Competitive salary and performance-based bonus opportunities.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and career advancement.
- A supportive work culture that values work-life balance.
Location
This position is based out of our Anchorage, Alaska office, located in the heart of the vibrant city known for its breathtaking landscapes and outdoor activities. Anchorage offers a unique blend of urban conveniences and access to nature, making it an exceptional place to live and work.
Conclusion
Join Matson as a Client Service Manager and become part of our mission to ensure our clients receive the premium service they deserve. If you are passionate about client satisfaction and ready to take on a leadership role in a dynamic industry, we encourage you to apply. We look forward to meeting you and discussing how you can contribute to our success!
FAQs
1. What type of experience is required for the Client Service Manager job?
The ideal candidate should have at least 5 years of experience in client service management, preferably in the logistics or shipping industry.
2. Is this position remote or in-office?
This position is based in the Anchorage, Alaska office and is not a remote position.
3. What does the benefits package include?
We offer a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) plan with company matching, and paid time off.
4. What is the company culture like at Matson?
Matson fosters a collaborative and inclusive work environment that values teamwork, growth, and work-life balance.
5. How does Matson support professional development?
We provide opportunities for professional development through training programs, mentorship, and career advancement resources.
