Industry: Logistics and Supply Chain
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team as a Data Entry Customer Service Representative at FedEx Express
About Us
At FedEx Express, we understand that our success as a leader in the global supply chain and logistics industry is a direct result of our exceptional team. Established in 1971, FedEx has been committed to providing integrated services and solutions that meet the evolving needs of our customers. With operations spanning across the globe, our Anchorage location is integral to ensuring timely and reliable service. We value diversity, inclusion, and the growth of our employees, making FedEx Express a great workplace for motivated individuals.
Position Overview
We are currently seeking a highly motivated and detail-oriented Data Entry Customer Service Representative to join our team in Anchorage, Alaska. In this role, you will play a critical part in our operations by providing data entry support and exceptional customer service to our valued clients. If you have a knack for organization, strong communication skills, and a passion for customer satisfaction, then this position is the perfect opportunity for you!
Key Responsibilities
- Accurately enter and maintain customer data into our database.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with tracking shipments, resolving issues, and ensuring a seamless service experience.
- Work closely with logistics teams to ensure data integrity and accuracy in all customer service interactions.
- Generate reports and data analyses to support team objectives and improve service delivery.
- Maintain confidentiality of sensitive customer information and adhere to all company policies and procedures.
- Contribute to a positive work environment by collaborating with team members and sharing ideas for process improvements.
Qualifications
- High school diploma or equivalent; associate degree in a related field is preferred.
- Proven experience in data entry or administrative roles, with a focus on customer service.
- Strong typing skills, with a high accuracy rate (minimum of 40 WPM).
- Familiarity with database management and customer relationship management (CRM) systems.
- Excellent verbal and written communication skills.
- Ability to multitask and work effectively under pressure.
- Proficient in Microsoft Office Suite and other office-related software.
Why Work with Us?
FedEx Express offers a vibrant work culture, competitive compensation, and a range of benefits that make us an employer of choice. Here are a few reasons why you should consider joining our team:
- Comprehensive Benefits Package: Enjoy medical, dental, and vision insurance, retirement plans, and more.
- Career Development: We promote from within and offer various training programs to help you reach your potential.
- Work-Life Balance: Flexible scheduling and generous paid time off to maintain a healthy work-life equilibrium.
- Inclusive Company Culture: We celebrate diversity and strive to create an environment where everyone feels valued.
Application Process
If you are ready to take the next step in your career and contribute to a global leader in logistics, we invite you to apply for the Data Entry Customer Service Representative position at FedEx Express. Please prepare a resume highlighting your relevant experience and skills.
FedEx Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Conclusion
Joining FedEx Express as a Data Entry Customer Service Representative means more than just a job; it’s an opportunity to be a part of a team that values integrity, customer service, and the pursuit of excellence. As we continue to grow and evolve, we are looking for talented individuals who are ready to make a substantial impact.
