Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
To apply to this job and others please click the button:
Full Job Description
Job Title: Entry Remote IT Support Technician
Location: Palmer, Alaska
Matanuska-Susitna Borough, a vibrant and growing community located in the heart of Alaska, is on the lookout for dedicated and motivated individuals to join our team in a fulfilling entry remote IT job as an IT Support Technician. In this role, you will provide essential IT support services to our borough’s employees and residents, ensuring the smooth operation of technology resources.
About Us
Matanuska-Susitna Borough is committed to serving the needs of our community through innovative solutions and top-tier municipal services. Our mission is to enhance the well-being of our citizens by leveraging technology and providing a collaborative work environment that fosters growth and development. With breathtaking landscapes and a close-knit community, we are proud to blend traditional values with progressive ideals.
Position Overview
The Entry Remote IT Support Technician will be responsible for handling various support requests, resolving technical issues, and assisting employees with their IT needs from a remote setting. This is an excellent opportunity to begin your career in the IT field, offering flexibility, professional development, and a chance to make an impact in public service.
Key Responsibilities
- Provide first-line support for IT-related issues via phone, email, and remote desktop tools.
- Troubleshoot hardware and software problems, providing timely resolutions or escalating as necessary.
- Assist in the setup, configuration, and maintenance of computer systems and related equipment.
- Educate end-users on proper IT practices, security protocols, and software usage.
- Document and track incidents and requests in our IT service management system.
- Collaborate with other IT team members to improve processes and service delivery.
Qualifications
- High school diploma or equivalent; a degree in IT or a related field is a plus.
- Basic knowledge of computer hardware, software applications, networking, and troubleshooting techniques.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment with minimal supervision.
- Familiarity with remote support tools and ticketing systems.
- Customer service-oriented mindset.
Benefits of Working with Us
- Competitive salary and performance-based incentives.
- Flexible work hours with the ability to work from home.
- Comprehensive health, dental, and retirement benefits.
- Access to professional development opportunities and training.
- Supportive and inclusive work environment.
Cultural Fit
At Matanuska-Susitna Borough, we value diversity, integrity, teamwork, and innovation. We believe that these qualities create a workplace that not only delivers top-notch services to our community but also cultivates personal and professional growth. We are looking for candidates who embody these values and are excited to join our dedicated team.
Application Process
If you are passionate about technology and want to kickstart your career in an entry remote IT job, we encourage you to apply. Please prepare your resume and a cover letter detailing your qualifications and interest in the role.
Conclusion
We at Matanuska-Susitna Borough are excited to welcome new talent into our supportive and progressive workplace. By joining us as an Entry Remote IT Support Technician, you will play a crucial role in ensuring that technology works effectively for our community. Apply today and become part of a team that values your contributions and supports your growth!
