Industry: Retail
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Job Title: Call Center Receptionist
Location: Anchorage, Alaska
About Us
At Walmart, we take pride in providing our customers with the finest shopping experience possible, making us one of the largest retail chains in the world. Our commitment to excellent customer service has earned us a loyal customer base and a renowned reputation in the retail industry. As we continue to grow, we are looking to expand our team in Anchorage, Alaska, and invite dedicated individuals to apply for our call center receptionist jobs.
Position Overview
The Call Center Receptionist will be responsible for managing communication between our customers and various departments within Walmart. You will play a vital role in fostering positive interactions, addressing customer queries, and providing support to enhance their shopping experience.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and effectively.
- Utilize computer systems to log calls and execute follow-up actions as required.
- Transfer calls to the appropriate departments when necessary.
- Provide detailed information about products, services, and store policies.
- Resolve customer issues and complaints with professionalism and empathy.
- Maintain a positive and calming demeanor to ensure excellent customer satisfaction.
- Collaborate with team members to enhance operational workflows.
- Participate in ongoing training and development activities to improve skills and knowledge.
Qualifications
- High school diploma or equivalent; additional education or certifications will be a plus.
- Previous call center or customer service experience is preferred.
- Strong verbal communication skills with a friendly and engaging phone presence.
- Ability to work effectively in a fast-paced environment and handle multiple tasks efficiently.
- Proficient in using basic computer applications and telephone systems.
- Familiarity with retail operations, including knowledge of Walmart products, is advantageous.
What We Offer
Joining Walmart comes with a variety of benefits to support your career and personal well-being. Our call center receptionist jobs offer:
- Competitive salary.
- Comprehensive health and wellness plans.
- 401(k) plan with company match.
- Opportunities for career growth and promotion within the company.
- Employee discount on store purchases.
- Paid time off and holidays.
Work Environment
The successful applicant will work within a friendly and supportive team environment, adhering to Walmart’s values of respect, integrity, and service. The call center operates from 8 AM to 8 PM, and candidates must be flexible with their schedules, including weekends and holidays as needed.
How to Apply
If you are passionate about customer service and want to be part of a dynamic team that makes a difference, we encourage you to apply for our call center receptionist jobs today! We look forward to welcoming energetic and motivated individuals to our Walmart family in Anchorage, Alaska. Your path to a rewarding career with Walmart starts here!
Conclusion
Walmart is committed to building a diverse workforce and encouraging inclusivity. We firmly believe that a supportive workplace fosters creativity, effectiveness, and an enriched customer experience. Start your career with us as a call center receptionist and explore the many opportunities that await you at Walmart in Anchorage, Alaska.
FAQs
1. What is the work schedule for the call center receptionist position?
The call center operates from 8 AM to 8 PM, and flexibility with your schedule is needed, including weekends and holidays.
2. Do I need previous experience to apply?
While previous call center or customer service experience is preferred, it is not required. We value enthusiasm and a willingness to learn.
3. What type of training will I receive as a new employee?
New hires will undergo training on our systems, customer service protocols, and product knowledge to excel in their roles.
4. Is there room for career advancement in this position?
Yes! Walmart is dedicated to promoting from within and offers employees numerous opportunities for career growth and advancement.
5. What employee benefits are offered to call center receptionists?
Employee benefits include competitive salaries, health and wellness plans, a 401(k) plan, paid time off, employee discounts, and more.
