Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team as a Customer Service Associate
Doyon Limited is a leading Alaska Native corporation based in Fairbanks, Alaska, dedicated to providing exceptional services and innovative solutions across various sectors, including tourism, resource development, and more. We pride ourselves on our commitment to our community and our employees, and we are currently seeking enthusiastic individuals to join our team in the capacity of Customer Service Associate.
About Doyon Limited
Founded in 1971, Doyon Limited has a long-standing heritage in the development of business opportunities for Alaska Native people and is firmly rooted in our values of respect, integrity, and responsiveness. We believe in investing in our workforce by providing continuous training opportunities, a supportive work environment, and a focus on employee health and wellness. As we expand our reach, we invite you to become part of our mission to deliver unparalleled customer service and create professional growth.
Position Overview
The Customer Service Associate will be the vital link between our company and our valued customers. You will be responsible for creating and enhancing the customer experience through effective communication, problem-solving, and providing tailored solutions to meet customer needs.
Key Responsibilities:
- Act as the primary point of contact for customers through various channels including phone, email, and in-person.
- Assist customers with inquiries, product information, service details, and billing questions.
- Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Maintain comprehensive knowledge of all products and services offered by Doyon Limited.
- Process orders, returns, and exchanges efficiently while ensuring customer satisfaction.
- Collect and analyze customer feedback to identify areas for improvement.
- Document all customer interactions in the system to maintain service records.
- Collaborate with team members and other departments to provide a cohesive service experience.
- Stay current with industry trends and service standards to enhance customer interactions.
Qualifications:
- High school diploma or equivalent; further education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a related industry.
- Exceptional communication and interpersonal skills.
- A strong ability to listen actively and understand customer needs.
- Problem-solving skills with a focus on creating effective solutions.
- Proficiency in Microsoft Office Suite and relevant customer service software.
- Strong organizational skills and attention to detail.
- Ability to work well in a team environment while also being able to complete tasks independently.
- Willingness to learn and adapt in a fast-paced environment.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement.
- Supportive and inclusive workplace culture.
- Company-sponsored training programs and ongoing education.
- Employee engagement events and community service initiatives.
Why Work at Doyon Limited?
Joining Doyon Limited means becoming part of a dynamic and diverse workplace where your contributions are valued. Our team members are committed to delivering excellence in customer service and are passionate about positively impacting our communities. We provide a supportive and inclusive environment, where differences are celebrated, and employees feel empowered to innovate and grow.
Conclusion
If you are ready to take the next step in your career and want to make a difference through exceptional customer service, we invite you to apply for the Customer Service Associate job at Doyon Limited. We are excited to meet individuals who share our commitment to excellence and community development. Join us today and be part of our journey!
Frequently Asked Questions (FAQs)
- What qualifications do I need to apply for the Customer Service Associate job? A high school diploma is required, along with previous experience in a customer service role. Any additional certifications will be beneficial.
- Is prior experience in a similar industry necessary? While previous experience in customer service is required, it does not need to be in the same industry. We value a positive attitude and a willingness to learn.
- What are the working hours for this position? Doyon Limited typically operates Monday through Friday, with standard business hours. Flexibility may be required based on customer needs.
- What is the culture like at Doyon Limited? Our company culture is built on respect, inclusivity, and community engagement. We actively promote teamwork and professional development.
- How can I apply for the Customer Service Associate position? Interested candidates can submit their applications through the Doyon Limited career portal. Please include a resume and cover letter outlining your qualifications and interest in the role.
