Industry: Telecommunications
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
To apply to this job and others please click the button:
Full Job Description
Join the Cox Communications Customer Service Team in Phoenix, AZ!
About Us
At Cox Communications, we believe in the power of connection. Our mission is to empower people to communicate and connect seamlessly through our services. As one of the leading providers of broadband, television, and phone services, we strive to create experiences that enhance the lives of our customers. Our dedicated team is committed to providing exceptional customer service, innovation, and a rewarding work environment.
Position Overview
We are seeking passionate and enthusiastic individuals to join our Customer Service team within our dynamic Phoenix, Arizona location. In this role, you will be the first point of contact for our valued customers, helping them navigate through inquiries, resolve issues, and enhance their overall experience with Cox Communications.
Your Responsibilities
- Provide outstanding customer service by addressing customer inquiries and resolving issues in a timely manner.
- Educate customers about our products and services, ensuring they have the information they need to make informed decisions.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions accurately in our system and follow up as needed to ensure customer satisfaction.
- Collaborate with other team members to share best practices and improve service delivery.
- Handle customer complaints with poise and ensure issues are resolved to the customer’s satisfaction.
- Proactively identify opportunities for upselling additional services to enhance customer experience.
- Stay informed about our latest products, services, and promotions to provide accurate information to customers.
What We Offer
Joining our team means becoming a part of a supportive and inclusive environment where your contributions are valued. At Cox Communications, we are committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance options.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Employee development and training programs to enhance your career growth.
- Flexible work arrangements to support work-life balance.
- Discounts on Cox services and products.
Qualifications
To thrive in this customer service position, you will need a blend of skills and experiences that include:
- High school diploma or equivalent is required; associate degree or bachelor’s degree is a plus.
- Proven experience in a customer service role is preferred.
- Strong communication skills, both verbal and written.
- Ability to empathize with customers and remain calm under pressure.
- Proficient in using computer applications and customer relationship management (CRM) systems.
- Problem-solving skills and the ability to think critically.
- Willingness to learn and adapt in a fast-paced environment.
- Availability to work flexible shifts, including evenings and weekends.
Why Work at Cox Communications?
At Cox, we believe that our employees drive our success. We aim to foster an inclusive and diverse workplace where everyone feels empowered to succeed. Our commitment to corporate social responsibility ensures we give back to the communities we serve, making a positive impact beyond our business. By joining our customer service team, you will have the opportunity to:
- Shape the future of connectivity.
- Work in a culture that values collaboration and respect.
- Be part of a company that encourages innovation and creativity.
- Expand your career opportunities through ongoing training and development.
Conclusion
If you are ready to launch your career in customer service with a company that values its employees and prioritizes exceptional service, apply today to join our Cox Communications team in Phoenix, Arizona! We look forward to hearing from you as we continue to create connections that matter.
