Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join the Jacksonville State University Team!
Jacksonville State University (JSU), located in the heart of Jacksonville, Alabama, is committed to providing top-notch education and exceptional support to our students. We believe that a positive experience begins with outstanding customer service, and we are looking for dynamic individuals to join our team. If you are passionate about helping others and eager to grow in a collaborative environment, consider applying for our open positions in customer service. This is an excellent opportunity to contribute to shaping the future of our students while furthering your career!
Position: Customer Service Representative
Location: Jacksonville, Alabama
Employment Type: Full-Time
About the Role
As a Customer Service Representative at Jacksonville State University, you will be the first point of contact for students, parents, and visitors. Your role will be essential in providing accurate information, resolving inquiries, and creating a welcoming atmosphere that reflects JSU’s commitment to student success.
Main Responsibilities
- Assist students and visitors with a variety of inquiries via phone, email, and in-person.
- Provide information about university programs, services, policies, and procedures.
- Resolve customer complaints and concerns in a timely and professional manner.
- Maintain a positive and helpful demeanor to ensure a welcoming environment for all.
- Document interactions and input data into the university’s customer service system.
- Collaborate with other departments to ensure comprehensive service delivery.
- Stay updated on university announcements, changes, and events to provide accurate assistance.
Qualifications
Essential Skills:
- Excellent communication skills, both oral and written.
- Strong problem-solving abilities and critical thinking skills.
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in Microsoft Office Suite and familiarity with customer service software.
- Strong organizational skills and the ability to multitask effectively.
- Empathy and patience in providing assistance and resolving issues.
Preferred Qualifications:
- Previous experience in a customer service role, preferably in an educational setting.
- Familiarity with university systems and student services.
- A bachelor’s degree in communication, education, or a related field.
Why Work with Us?
Jacksonville State University offers a supportive and engaging work environment where employees can thrive. Our university prioritizes professional development and encourages ongoing learning. We provide numerous benefits, including:
- Competitive salary and benefits packages.
- Opportunities for career advancement and professional growth.
- Access to university resources, including free tuition for employees and their dependents.
- A vibrant campus culture with numerous events and activities.
Work Environment
At JSU, we prioritize a balanced and inclusive workplace. Our team collectively works to maintain a friendly environment that fosters respect and support. We strongly believe in the value of diversity and are committed to providing equal opportunities to all our employees.
Application Process
If you are excited about the prospect of joining the Jacksonville State University family, we invite you to apply for our customer service job openings! Please submit your application, resume, and cover letter detailing your relevant experience and qualifications.
Conclusion
At Jacksonville State University, we recognize that exceptional customer service is vital to the success of our institution and our students. If you possess the skills and passion necessary to provide outstanding support to our community, we want to hear from you! Apply today and help us create a welcoming environment that fosters success.
