Industry: Nonprofit, Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team at Hope Community Resources
Hope Community Resources is a nonprofit organization committed to enhancing the lives of individuals with disabilities and their families. Founded in 1984, we provide quality services, resources, and support that promote independence and enrich community engagement. Located in the beautiful city of Anchorage, Alaska, we are passionate about creating a supportive and inclusive environment where employees are valued and can thrive.
Position Overview: Entry Level Technical Support Specialist
We are excited to announce an opening for an Entry Level Technical Support Specialist. This is an incredible opportunity for recent graduates or those looking to begin their career in the technical field. As part of our technical team, you will play a pivotal role in supporting our IT infrastructure and providing assistance to our staff in using technology effectively.
Key Responsibilities
- Respond to technical support requests from staff, addressing software, hardware, and network issues.
- Troubleshoot and resolve common technical issues related to computers and mobile devices.
- Assist in maintaining IT inventory, including monitoring software licenses and asset management.
- Provide training to employees on new technologies, software applications, and security protocols.
- Collaborate with senior IT staff on special projects to enhance technology use within the organization.
- Document troubleshooting processes and solutions to enhance our knowledge base.
- Assist with onboarding new employees regarding technology orientation.
- Participate in team meetings and contribute to the continuous improvement of our IT services.
Qualifications
The ideal candidate will possess the following qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong passion for technology and eagerness to learn.
- Basic understanding of networking, operating systems, and software applications.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work collaboratively in a team environment.
- Strong problem-solving skills and attention to detail.
- Previous experience in a technical support role or internships related to IT is a plus but not required.
Why Work with Us?
At Hope Community Resources, we believe our employees are our greatest asset. We offer a range of benefits and opportunities that make working with us a rewarding experience:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and continued education.
- Supportive work environment that fosters teamwork and innovation.
- Flexible work schedule options to promote work-life balance.
- Engaging team-building activities and community volunteer opportunities.
Our Work Culture
We take pride in our culture at Hope Community Resources. Our team embodies our core values of respect, dedication, and perseverance. We encourage open communication and celebrate the diversity that each individual brings to our organization.
Location
This position is based in Anchorage, Alaska. With breathtaking natural beauty and a vibrant community, Anchorage offers opportunities for adventure, outdoor recreation, and cultural experiences.
Application Process
If you are ready to embark on your technical career journey, we invite you to submit your application today! At Hope Community Resources, we are looking for enthusiastic individuals who are ready to make a difference in their community through entry level technical jobs. Join us in our mission to support individuals with disabilities and their families.
To Apply:
Please prepare the following documents:
- Resume outlining your education and experience.
- A cover letter detailing your interest in the position and how you align with our mission.
Complete your application to embark on a fulfilling career path with Hope Community Resources and help us support our community while advancing your technical skills.
Conclusion
Starting your career can be an exciting yet daunting endeavor. With the right organization like Hope Community Resources, you can find supportive entry level technical jobs that not only provide professional growth but also enable you to contribute to a greater cause. We look forward to welcoming you to our team!
FAQs
1. What does an Entry Level Technical Support Specialist do?
An Entry Level Technical Support Specialist assists with troubleshooting technical issues, supporting staff in using technology, and maintaining the organization’s IT infrastructure.
2. Do I need previous experience to apply for this role?
While prior experience in a technical support role is a plus, it is not required. A passion for technology and willingness to learn is what we are looking for.
3. What are the typical work hours for this position?
Typical work hours align with our operational hours, but we offer flexible scheduling options to accommodate work-life balance.
4. What kind of training will be provided?
We offer comprehensive onboarding training, along with ongoing professional development opportunities to enhance your technical skills.
5. Can I grow my career in the technical field with Hope Community Resources?
Yes! We support the professional growth of our employees through various development programs and pathways for advancement within the organization.
