Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Job Title: Online Chat Specialist
Location: Mobile, Alabama
Company: University of South Alabama
About Us
The University of South Alabama is dedicated to providing a stimulating and innovative educational environment for our students and community. Located in the vibrant city of Mobile, Alabama, we strive to fulfill our mission of excellence in education, research, and service. Our commitment to fostering student success extends beyond the classroom into all facets of interaction, particularly through our dedicated support teams.
Position Overview
The University of South Alabama is seeking dedicated candidates for the position of Online Chat Specialist. This role focuses on providing superior customer service through our online chat platform, ensuring that students, prospective students, and visitors receive accurate and timely assistance. As part of our commitment to enhancing the online engagement experience, this position is exclusively for online chat, allowing staff to work remotely in a supportive and collaborative digital environment.
Key Responsibilities
- Engage with students, prospective students, and stakeholders through our online chat platform.
- Provide accurate information regarding university programs, admissions, financial aid, and student services.
- Assist clients with inquiries and concerns, ensuring a respectful and informative interaction.
- Document chat interactions and follow-up actions in our customer relationship management system.
- Collaborate with various departments to resolve complex issues and ensure seamless service delivery.
- Stay updated on university policies, programs, and student resources, ensuring up-to-date knowledge for successful engagement.
- Contribute to the improvement of chat scripts and FAQs based on frequently asked questions to optimize service efficiency.
- Provide feedback and suggestions to enhance the online chat experience and meet user needs.
Qualifications
- A high school diploma or equivalent is required; a bachelor’s degree is preferred.
- Prior experience in customer service, preferably in an educational setting.
- Excellent written communication skills, with a focus on clarity and professionalism.
- Strong problem-solving abilities and the capacity to manage multiple inquiries efficiently.
- Familiarity with chat software and online customer service tools.
- Adept at working independently in a remote environment while collaborating with a team.
- Proficiency in basic computer skills, including Microsoft Office Suite and other digital communication tools.
Key Competencies
- Excellent interpersonal skills, with a friendly demeanor and approachable attitude.
- Ability to adapt to various communication styles and maintain a positive attitude.
- Detail-oriented approach to problem-solving, ensuring quality responses to all inquiries.
- Time management skills to effectively handle high volumes of chat interactions.
Why Join Us?
At the University of South Alabama, we believe that our staff is our greatest asset. By joining our team as an Online Chat Specialist, you will have the opportunity to work in a supportive environment, contribute to the success of our students, and be part of a dynamic team that values collaboration and innovation. We offer:
- Flexible work hours with a focus on work-life balance.
- Continuous training and development opportunities.
- Competitive salary and benefits package including health insurance and retirement plans.
- An inclusive, diverse workplace that celebrates the contributions of every team member.
How to Apply
Interested candidates should submit a cover letter and resume highlighting their relevant experience and qualifications. In your cover letter, please describe your passion for customer service and how you can contribute to the success of our online chat team.
Conclusion
If you are enthusiastic about providing exceptional customer service and thrive in digital communication settings, we would love to hear from you! Join us in making a profound impact on the learning journey of countless students at the University of South Alabama through our online chat only jobs. Become a part of our mission to connect with and support our community with excellence!
FAQs
1. What is the working schedule for the Online Chat Specialist position?
The working schedule is flexible, with hours potentially including evenings and weekends depending on demand.
2. Is this a remote position?
Yes, this is an online chat only job allowing you to work remotely from anywhere with a stable internet connection.
3. What tools will I need to effectively perform in this role?
You will need a computer with internet access, a headset for audio needs, and specific chat software provided by the university.
4. Are there opportunities for advancement in this role?
Absolutely! We promote internal growth and provide training opportunities to enhance your professional development.
5. What kind of training will I receive once hired?
You will undergo comprehensive training focused on university policies, chat software usage, and customer service best practices.
